MCKS Pranic Healing London (PHL) is the trading name of Natural Destiny Limited, registered in the UK No 10355506. PHL cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver services related to your health and wellbeing (collectively, our “Services”). Your personal data includes information such as:
- Name
- Address
- Telephone number
- Date of birth
- Email address
- Other data collected that could directly or indirectly identify you.
Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.
By accessing our Site or our Services, you accept our Privacy Policy and Terms of Service (found here), and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) Rohit Sujanani at website@pranichealinglondon.com. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What information do we collect?
We collect “Non-Personal Information” and “Personal Information” in the categories described below so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you:
(1) submit an application as a student, a client or as a patient or purchase any of our Services (ex: billing information, including name, address, credit card number);
(2) request assistance from our customer support team (ex: phone number);
(3) complete contact forms or request newsletters or other information from us (ex: email); or
(4) participate in contests and surveys, apply for a job as an employee, volunteer, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as account number, purchase of service, when services are due to renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded. As per GDPR, this is a mutual legitimate interest.
Cookies and similar technologies on our websites and our mobile applications (if any) allow us to track your browsing behaviour, links clicked, services purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant service/product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services. For additional information, and to learn how to manage the technologies we utilise, please visit our Cookie Policy.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How we utilise information.
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:
- Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services (IT and otherwise)
- Detect and prevent fraud and abuse of our Services and systems
- Collecting aggregate statistics about the use of the Services
- Understand and analyse how you use our Services and what products and services are most relevant to you.
Often, much of the data collected is aggregated or statistical data about how individuals use our Services and are not linked to any personal data, but to the extent it is itself personal data or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted third parties. We may share your personal data with Principal / Head Office, Other Pranic Healing and affiliated experts/companies with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:
- Processing credit card payments
- Conducting contests or surveys
- Performing analysis of our Services and customers demographics
- Communicating with you, such as by way email or survey delivery
- Customer relationship management.
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Non-Personal Information. In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
Communicating with you. We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service-related communications on a legitimate interest basis.We may also contact you with offers/event information for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
- Text (SMS) messages
- Mobile numbers via WhatsApp or other audio and video communication platform
- Telephone calls
- Offers/communications via post
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by contacting Mr Rohit Sujanani at website@pranichealinglondon.com.
If we collect information from you in connection with co-branded Services, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.
If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact website@pranichealinglondon.com and we will deal with the request as per our Data Deletion Policy.
Enquiry data, correspondence data and customer relationship data. We may process information contained in any enquiry you submit to us regarding our Services and products (“enquiry data”). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored. The personal information may include: the user’s contact information, the user’s name, the name of the user’s employer, the user’s job title or role, the metadata associated with the communication, and information contained in communications between the user and us. Such personal data transmitted on a voluntary basis by a user to us is stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.
Transfer of personal data abroad. If you utilise our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, both in court proceedings and in an administrative or out-of-court procedure, to protect our interests, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others. We may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our Organization against risks. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of the legal process.
Website analytics. We use multiple web analytics tools provided by service partners such as Google Analytics, WordPress Cookies (please list the partners) etc. to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, the sub-websites, how much time you spend on each page and frequency, what operating system and web browser you use and network and IP information, any other similar data and information that may be used in the event of attacks on our information technology systems. We use the information provided by these tools to improve our Services, deliver the content of our website correctly, optimise the content of our website as well as any advertisement, ensure the long-term viability of our information technology systems and website technology, provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the ‘cookie banners” that may be presented (depending on the URL of the website visited) when you first visit our webpages. In order to process this information, we have obtained the user’s consent in the interest of monitoring and improving our website and services.
Notification data. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). Our newsletter may only be received by the user if the user has a valid email address and the user registers for the newsletter shipping. A confirmation email will be sent to the email address registered by a user for the first time for newsletter shipping, for legal reasons, in a double opt-in procedure. The confirmation email is used to prove whether the owner of the email address as the user is authorised to receive the newsletter. When the user registers for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. The purpose of the collection of this data is to legally protect us by ensuring understanding of the possible misuse of the email address of a user at a later date. The personal information collected as part of a registration for the newsletter will only be used to send our newsletter. The subscription to the newsletter may be terminated by the user at any time. The consent to the storage of personal data, which the user has given prior to the shipping of the newsletter, may be revoked at any time. For the purpose of revoking consent, a corresponding link for unsubscribing is found in each newsletter.
Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties (specify third parties) to manage our advertising on our web pages and other websites. Our third-party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests and to measure advertising effectiveness. If you wish to opt-out of interest-based advertising please, contact us.
Third-party websites. As part of the Service, we provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via my Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
The E.U-U.S and Swiss-U.S. Privacy Shield Frameworks.
How you can access, update or delete your data.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
How we secure, store and retain your data.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes as per our Data Retention Policy. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, resolving, defending or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at website@pranichealinglondon.com.
Age restrictions.
Our Services are available for all living beings, however, parental consent is required if a child is younger than 16 years of age. Our Services are not targeted to, intended to be consumed by or designed to entice individuals of any age. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us.
Changes in our Privacy Policy.
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy on our website and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by WhatsApp, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.
Your Data Protection Rights Under The General Data Protection Regulation (GDPR)
If you are a resident of the EEA, you have the following data protection rights:
- If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing website@pranichealinglondon.com.
- In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.
- You have the right to opt out of the marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt out of other forms of marketing, please contact us by emailing website@pranichealinglondon.com.
- Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Data Protection Officer (DPO)
The Data Protection Officer contact details are:
Rohit Sujanani
website@pranichealinglondon.com
Contact us.
If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our DPO by email at website@pranichealinglondon.com. In the alternative, you may contact us by either of the following means:
- By Post: 24 Palace Road, Ruislip Middlesex HA4 0PT
- By Phone: +4479 8467 93 87
Last Updated: This Privacy Policy was last updated in May 2021.